Terms and Conditions

Effective Date: August 18, 2026
Last Updated: August 18, 2026

Welcome to Engravd.com.

These Terms and Conditions (“Terms”) govern your access to and use of Engravd.com and any purchases, quote requests, orders, communications, products, or services provided through the website.

“Engravd,” “we,” “us,” and “our” refer to Engravd. “You” and “your” refer to the person or organization accessing the website, requesting a quote, submitting an order, or purchasing products or services from Engravd.

By using Engravd.com, submitting an order or quote request, or purchasing products or services from us, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or submit an order.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order through Engravd.com.

If you use the website or place an order on behalf of a company, organization, school, association, or other entity, you represent that you have authority to act on behalf of that entity.

Engravd.com is intended for general commercial use and is not directed toward children under 13.

2. Products and Services

Engravd provides custom engraved merchandise, personalized products, recognition items, promotional products, gifts, awards, and related goods or services.

Products may be customized using:

Customer logos
Names
Dates
Messages
Artwork
Graphics
Company branding
Other customer-supplied information or specifications

Because many products are custom manufactured or personalized, slight variations may occur between website images, proofs, samples, individual units, and finished production.

Such variations may include reasonable differences in:

Wood grain
Natural materials
Texture
Product dimensions
Placement
Engraving depth
Color
Finish
Manufactured components
Material appearance

Reasonable variations inherent in manufacturing, engraving, natural materials, monitors, photography, or production processes are not considered defects.

3. Product Descriptions

We attempt to provide accurate product descriptions, photographs, specifications, dimensions, colors, pricing, and other information.

However, website images are provided for general representation and may not perfectly reproduce the appearance of a physical product.

Colors may appear differently depending on:

Screen settings
Device settings
Lighting
Photography
Material
Manufacturing tolerances

We reserve the right to correct typographical errors, inaccurate descriptions, pricing errors, or other website errors.

If an error materially affects an order after it has been placed, we will contact you when reasonably practicable to determine how the order should proceed.

4. Quotes and Estimates

Quotes and estimates are based on the information available at the time they are prepared.

Unless otherwise stated in writing, a quote does not create an obligation for Engravd to produce an order until:

Required specifications have been received
Artwork or personalization information has been provided
Pricing has been accepted
Payment requirements have been satisfied
Any required approval has been received

Quotes may expire and may be revised if quantities, products, artwork, personalization, shipping requirements, production requirements, or other specifications change.

5. Orders

An order is not considered accepted merely because an order form, payment, or electronic submission has been received.

Engravd reserves the right to decline or cancel an order where reasonably necessary, including where:

Product information is incorrect
Pricing contains an obvious error
Inventory is unavailable
Artwork cannot reasonably be produced
Customer content violates these Terms
Fraud is suspected
Payment cannot be verified
Production is commercially impracticable
The requested product or activity would violate law

If we cancel an order that has already been paid and no goods or services have been provided, we will issue an appropriate refund for the canceled portion.

6. Custom and Personalized Orders

Customers are responsible for carefully reviewing all personalization information before submitting or approving an order.

This includes:

Names
Spelling
Dates
Numbers
Titles
Logos
Artwork
Addresses
Messages
Product selections
Quantities
Sizes
Colors
Placement
Other specifications

Engravd is not responsible for errors contained in customer-supplied information that are reproduced accurately in accordance with the information submitted or approved by the customer.

Once production begins, changes may not be possible.

Any requested changes after production preparation has begun may result in additional charges, delays, or the need to restart production.

7. Artwork and Proofs

When a proof is provided, it is intended to allow the customer to verify the general content, layout, spelling, personalization, and placement before production.

Customer approval of a proof constitutes authorization to produce the order according to the approved proof, subject to normal manufacturing variations.

Customers are responsible for carefully reviewing proofs before approval.

Engravd is not responsible for errors that were visible in an approved proof and subsequently reproduced in production.

A digital proof is a representation of the finished product and is not a guarantee of exact color, material appearance, texture, scale, engraving depth, or other physical characteristics.

8. Customer-Supplied Artwork and Intellectual Property

You represent and warrant that you have all rights, licenses, permissions, and authority necessary to provide any artwork, logo, trademark, photograph, name, design, text, or other material submitted to Engravd.

You must not submit content that:

Infringes another person’s copyright
Infringes a trademark
Violates a right of publicity or privacy
Is counterfeit
Is fraudulent
Is unlawful
Is knowingly defamatory
Otherwise violates the rights of another person or organization

By submitting customer content, you grant Engravd a non-exclusive, limited license to reproduce, modify as technically necessary, display internally, transmit, and use that content solely as reasonably necessary to:

Prepare quotes
Create proofs
Produce products
Fulfill orders
Communicate with you
Maintain production records
Handle reorders
Resolve disputes or production issues

Submission of artwork to Engravd does not transfer ownership of your underlying intellectual-property rights to Engravd.

9. Right to Refuse Artwork or Orders

Engravd may refuse to produce content that we reasonably believe:

Violates applicable law
Infringes intellectual-property rights
Is fraudulent
Is threatening or unlawfully discriminatory
Promotes illegal activity
Would expose Engravd to unreasonable legal liability

Our decision to accept an order does not constitute a determination that the customer owns or has permission to use submitted intellectual property.

The customer remains responsible for obtaining all necessary rights and permissions.

10. Engravd Intellectual Property

Unless otherwise indicated, Engravd.com and its original content, including website text, graphics, page design, photographs created by Engravd, logos, trademarks, software, and other proprietary materials, are owned by or licensed to Engravd.

You may use the website for legitimate personal or business purchasing purposes.

You may not, without authorization:

Copy substantial portions of the website
Republish website content
Sell or commercially exploit website content
Scrape the website for unauthorized commercial purposes
Use Engravd trademarks in a misleading manner
Attempt to gain unauthorized access to the website or associated systems

Nothing in these Terms transfers Engravd’s intellectual-property rights to you.

11. Pricing

Prices displayed on Engravd.com are subject to change unless an order has been accepted at a confirmed price.

Prices may vary based on:

Product
Quantity
Material
Personalization
Artwork requirements
Production method
Packaging
Shipping
Taxes
Special services
Other order-specific requirements

Any applicable taxes, shipping charges, customization charges, or other required charges will be disclosed before you are required to complete payment to the extent required by applicable law.

We reserve the right to correct obvious pricing errors.

12. Payment

Payment terms will be disclosed during checkout, through an invoice, quote, proposal, or other order documentation.

Depending on the order, Engravd may require:

Full payment before production
A deposit
Payment of a remaining balance before shipment
Other mutually agreed payment terms

You authorize Engravd and its payment providers to charge the payment method you provide for amounts properly due in connection with your order.

You represent that you are authorized to use the payment method submitted.

13. Taxes

You are responsible for applicable sales, use, or similar taxes unless a valid exemption applies.

Customers claiming a tax exemption are responsible for providing valid exemption documentation where required.

14. Cancellations and Changes

Because Engravd produces customized and personalized products, cancellations and changes become more difficult once work begins.

Cancellation requests should be submitted as soon as possible.

If an order is canceled before production begins, Engravd may refund amounts paid, less any non-refundable costs already incurred or disclosed to the customer.

Once any of the following has occurred, all or part of an order may become non-refundable:

Artwork preparation
Proof preparation
Material purchasing
Product ordering
Setup
Personalization
Engraving
Manufacturing
Packaging
Other production activity

We will not impose a cancellation charge that is prohibited by applicable law.

15. Returns and Refunds

Because many Engravd products are made specifically for the customer, customized and personalized products generally cannot be returned merely because the customer changes their mind.

This does not eliminate rights you may have under applicable law for defective, damaged, incorrect, misrepresented, or otherwise nonconforming merchandise.

If you believe an order is defective, damaged, or materially different from what was ordered, contact Engravd promptly after receiving it.

We may request:

Photographs
Order information
Packaging information
A description of the issue
Return of the affected product where reasonable

After evaluating the issue, Engravd may provide an appropriate remedy, which may include:

Replacement
Reproduction
Repair
Partial refund
Refund
Other reasonable resolution

The appropriate remedy will depend on the circumstances and any rights provided by applicable law.

Nothing in these Terms limits any non-waivable consumer rights provided by law.

16. Shipping and Delivery

Shipping or delivery dates are estimates unless Engravd expressly agrees in writing to a guaranteed delivery date.

We will use commercially reasonable efforts to ship orders within the timeframe communicated to the customer.

Shipping times may be affected by circumstances including:

Product availability
Customer approval delays
Artwork issues
Carrier delays
Weather
Natural disasters
Supply-chain disruptions
Government actions
Labor interruptions
Events beyond our reasonable control

Where federal or state law gives a customer specific cancellation or refund rights because of a shipping delay, those rights will be honored.

Risk of loss and title transfer will be determined in accordance with applicable law and the shipping arrangement used for the order.

17. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Engravd is not responsible for delays or additional costs caused by inaccurate or incomplete addresses supplied by the customer.

If an order is returned, redirected, or reshipped because of customer-provided address information, additional shipping charges may apply to the extent permitted by law.

18. Damaged Shipments

Customers should inspect shipments reasonably promptly after delivery.

If merchandise appears to have been damaged in transit, please retain:

The product
Original packaging
Shipping carton
Shipping label
Photographs of the damage

This information may be necessary to investigate the issue or pursue a carrier claim.

Nothing in this section eliminates any legal rights available to a consumer.

19. Production and Delivery Timeframes

Any turnaround time stated on the website, quote, proof, email, or other communication is based on the information and circumstances known at that time.

Unless expressly stated otherwise, production time generally begins only after Engravd has received everything required to begin production, which may include:

Payment
Artwork
Personalization information
Product specifications
Proof approval
Other requested information

Customer delays may extend production or delivery schedules.

20. Website Accounts

If account functionality is offered, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity occurring through your account to the extent permitted by law.

Notify us promptly if you believe your account or credentials have been compromised.

We may suspend or terminate an account where reasonably necessary to protect the website, customers, or Engravd from fraud, abuse, or unauthorized activity.

21. Acceptable Use

You may not use Engravd.com to:

Violate applicable law
Commit fraud
Impersonate another person
Attempt unauthorized access
Introduce malware or malicious code
Interfere with website operation
Harvest information unlawfully
Abuse website forms or communications
Submit illegal content
Infringe intellectual-property rights
Conduct automated activity that materially disrupts the website

22. Reviews and Feedback

Engravd welcomes legitimate customer feedback and reviews.

Nothing in these Terms prohibits or penalizes a customer for providing an honest review, assessment, or opinion about Engravd’s products or services.

We may, however, take appropriate action regarding content that is unlawful, knowingly false in a legally actionable manner, threatening, harassing, infringing, confidential, unrelated spam, or otherwise outside protections provided by applicable law.

23. Third-Party Services and Links

Engravd.com may include links to or integrations with third-party websites, payment processors, shipping providers, social networks, or other services.

Third-party services are governed by their own terms and policies.

Engravd is not responsible for the content, availability, privacy practices, security, or independent conduct of third-party websites or services.

24. Privacy

Your use of Engravd.com is also subject to our Privacy Policy and Cookie Policy.

Those policies explain how personal information and tracking technologies may be handled.

If these Terms conflict with rights that cannot legally be waived under applicable privacy law, the applicable legal requirement controls.

25. Electronic Communications

When you visit Engravd.com, submit a form, place an order, or communicate with us electronically, you consent to receive communications relating to that interaction electronically, including by email or through the website.

Electronic communications may include:

Quotes
Proofs
Order confirmations
Payment communications
Shipping information
Customer-service communications
Required notices

This provision does not override applicable marketing or communications laws.

26. Marketing Communications

Where permitted by law, Engravd may send marketing communications.

You may unsubscribe from promotional email using the unsubscribe method provided in the message.

Unsubscribing from promotional communications does not prevent us from sending communications necessary to manage an order, payment, quote, transaction, or customer-service request.

27. Promotions and Special Offers

From time to time, Engravd may offer discounts, promotions, coupon codes, or special offers.

Additional terms may apply to a promotion.

Unless otherwise stated:

Promotions cannot be combined
Promotions have no cash value
Discounts apply only during the stated promotional period
Promotions may be limited to qualifying products or orders

Engravd will not modify or withdraw a promotion in a manner prohibited by applicable law.

28. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Engravd.com and its website content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted
The website will always be error-free
Every product will always be available
Website content will always be completely free of typographical or technical errors

Any warranties relating to products will be those expressly provided by Engravd, the product manufacturer, or applicable law.

Nothing in these Terms disclaims or limits warranties, protections, or remedies that cannot legally be disclaimed or limited.

29. Limitation of Liability

To the fullest extent permitted by applicable law, Engravd will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or a commercial transaction where such damages may lawfully be excluded.

For claims arising from a particular order, Engravd’s liability will not exceed amounts legally recoverable under applicable law.

This section does not limit liability that cannot legally be excluded or limited, including liability arising under applicable consumer-protection laws where such limitation is prohibited.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, the applicable legal rules will control.

30. Indemnification

To the extent permitted by law, customers ordering goods for business or commercial purposes agree to defend, indemnify, and hold Engravd harmless from third-party claims resulting from:

Customer-supplied artwork
Customer-supplied trademarks
Customer-supplied copyrighted materials
Customer instructions
A customer’s lack of authority to use supplied intellectual property
The customer’s unlawful use of products

This obligation does not apply to claims resulting from Engravd’s own unlawful conduct or where indemnification is prohibited by law.

Nothing in this provision waives legal protections available to consumers.

31. Force Majeure

Engravd will not be responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
War
Terrorism
Civil unrest
Government orders
Pandemics
Carrier disruptions
Utility failures
Equipment failures outside reasonable control
Labor disruptions
Supply shortages
Transportation interruptions
Internet or communications failures

This provision does not eliminate refund, cancellation, or other consumer rights that cannot legally be waived.

32. Governing Law

These Terms are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-law principles, except where the law of another jurisdiction provides you with consumer rights that cannot legally be waived.

Nothing in these Terms is intended to deprive a consumer of mandatory protections provided by the laws applicable to that consumer.

33. Disputes

Before beginning formal litigation, we encourage customers to contact Engravd and provide a reasonable opportunity to resolve the issue directly.

Nothing in these Terms requires a consumer to waive:

The right to contact a government agency
The right to submit a consumer complaint
Rights provided under applicable consumer-protection law
Any other right that cannot legally be waived

Where a dispute cannot be resolved informally, the parties may pursue remedies available under applicable law.

34. No Waiver of Consumer Rights

These Terms are not intended to eliminate, restrict, or waive any right that cannot legally be waived.

If federal, New Jersey, or another applicable state law provides a consumer with rights or remedies inconsistent with a provision of these Terms, the applicable law controls to the extent of the inconsistency.

35. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect unless applicable law requires otherwise.